Frequently Asked Questions
Find out everything you need to know about Tipsoi’s advanced biometric solutions, from our founding story to implementation details. Get answers to common questions about our technology, security measures, and industry-specific applications.
Tipsoi is a technology company founded in 2017 by Inovace Technologies Ltd. It builds biometric hardware and HR management software as a single connected offering: facial recognition terminals, fingerprint scanners, and RFID devices, paired with the software that turns the data they capture into usable workforce records. The products are designed for organisations managing attendance and access control anywhere in the world.
At its core, Tipsoi is an IoT-backed workforce management platform. Devices at the door or on the factory floor capture identity events; the software behind them handles attendance, employee records, and access permissions. The result is one system covering who is present, who is authorised to be where, and what that means for your HR records.
The technology behind it includes:
- AI-powered facial recognition
- Real-time cloud integration
- Multi-authentication options
- Infrared and RGB camera technology
- Extensive customisation options
Tipsoi was established in 2017 by a group of engineers from BUET (Bangladesh University of Engineering and Technology), combining backgrounds in electrical, electronic, and computer engineering. Their aim was to advance biometric identification through facial recognition, and the company has since become a significant provider of facial recognition devices and the software that runs alongside them.
The leadership team:
| Role | Name |
|---|---|
| Chairman | Minhaz Khan |
| Managing Director | Asif Aminur Rashid |
| CEO | Munirul Alam |
| CTO | Md. Ikram Shimul |
| Engineering Manager | Khalid Musa Sagar |
| Operations Manager | Mahir Ahmed |
You can read more about the company’s background on the Tipsoi about page.
Tipsoi operates from three locations, each with a distinct function.
Headquarters, Singapore 10 Bukit Batok Crescent, #10-05B, The Spire, Singapore 658079
Global Sales HQ, Dubai Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Technology Office, Dhaka 18 Kazi Nazrul Islam Avenue, 2nd Floor, Shahbagh, Dhaka-1000, Bangladesh
Corporate headquarters sits in Singapore, commercial and sales operations run out of Dubai, and engineering and product development are based at the Dhaka technology office.
Tipsoi’s devices and software are used across a wide spread of sectors:
- Corporate
- Manufacturing and logistics
- Healthcare
- Education
- Government and public sector
- Retail
- Financial services
- Agriculture
- Construction and engineering
- Entertainment
- Hospitality
How that breaks down in practice
Corporate and enterprise: large enterprises, multinational corporations, and small to medium-sized businesses.
Manufacturing: factories and production facilities, industrial plants, and assembly lines.
Healthcare: hospitals, clinics, and healthcare networks.
Education: universities and colleges, schools, and training institutes.
Retail and service: chain stores, shopping centres, and beauty and grooming establishments.
Each sector gets a configuration suited to how it operates, whether that means attendance tracking, access control, or broader workforce management. Organisations running site-based projects can look at the construction workforce solution specifically.
Yes. Tailored configurations are available for sectors including healthcare, education, manufacturing, retail, and government institutions.
Yes. The devices and software are built to scale, supporting organisations anywhere from 10 employees to 10,000 and beyond.
Tipsoi terminals pair AI facial recognition algorithms with a dual-camera setup, infrared and RGB, so identification stays accurate as lighting and conditions change. The core architecture handles up to 30 faces per minute at 99.99% accuracy, supported by cloud-based machine learning.
That foundation is what makes real-time data processing, multi-authentication protocols, and integration through a range of connectivity options possible. Tipsoi develops this biometric technology in-house rather than reselling it. You can see the full hardware line-up on the Tipsoi devices page.
- LAN
- WiFi
- Mobile data
- Cloud integration
- API and SDK for custom integrations
Tipsoi devices operate reliably between 0°C and 45°C, which covers a broad range of installation environments.
Most Tipsoi biometric devices ship with a built-in battery giving 4 to 6 hours of backup. Continuous operation through a direct electrical connection is also available.
No. The interfaces are built to be self-explanatory, and onboarding support and training materials come as part of implementation.
The platform covers:
- HR management system
- Attendance tracking software
- Shift management tools
- Leave management applications
- Real-time reporting dashboard
- Visitor management software
- Parking management software
- Access control software
Yes. The devices are built to integrate with most HR management software, attendance systems, and payroll platforms already in use.
Security is handled at several layers. Data is protected with end-to-end encryption, and access to the system is governed by multi-layer authentication protocols. Every access event is written to a detailed audit trail, and visitor data is purged automatically once the specified retention period expires, which cuts breach exposure by as much as 80%.
Cloud storage is secured and communication between devices and the cloud is encrypted, so information stays protected in transit as well as at rest. Real-time monitoring means a potential threat can be identified and acted on quickly rather than discovered later. Regular security updates keep the system current. The system is built to meet privacy regulations including GDPR.
In short:
- End-to-end encryption
- Compliance with international data protection standards
- Secure cloud storage
- Regular security updates
- Multi-layer authentication protocols
Yes. All Tipsoi devices and software solutions are fully compliant with GDPR and other international data protection regulations.
Most implementations run between 1 and 3 weeks. Where that lands depends on how complex your organisation is and how much customisation you need.
Tipsoi’s customer experience team handles implementation end to end.
Onboarding
- Help preparing and structuring your data
- Orientation sessions for stakeholders
- Implementation wizards that streamline setup
- Workflows designed to be self-explanatory
Training and installation
- One-on-one guided training sessions
- On-site installation
- Access to user manuals
- 24/7 technical support, depending on package
Ongoing customer success
- A dedicated account manager
- Experience gained from working with more than 3,000 organisations
- Support by email, live chat, and phone
- Regular system health checks on premium packages
Customer satisfaction sits at the centre of how Tipsoi operates. As a client you get:
- 24/7 technical support
- Remote troubleshooting
- On-site support
- Regular software updates
- Full documentation
- Device and software customisation as your organisation grows